Fry-Wagner recognizes that to achieve our service mission of being the best service company globally, we must adhere to a strict code of corporate performance that consistently satisfies our diverse customers' demands. To this end, our associates closely follow our Customer Bill of Rights:

- Our customers have a right to be treated with courtesy, honesty and respect
- Our customers have a right to expect Fry-Wagner to understand their needs
- Our customers have a right to timely service and accurate communication
- Our customers have a right to receive service from friendly, knowledgeable associates
- Our customers have a right to anticipate Fry-Wagner striving to meet and/or exceed their expectations
- Our customers have a right to sincere appreciation for their business